Shipping Policy

Thank you for shopping with Butterfly in the Attic. Each order is prepared with care so that your treasures can make their journey from the attic to you safely.

Please review the information below regarding order processing, shipping, delivery, and related concerns.

Order Processing

Orders are carefully prepared and packaged before shipping.

Please allow 3–5 business days for your order to be processed before shipment. Business days do not include weekends or holidays.

During especially busy periods, holidays, shop events, or other unusual circumstances, processing may occasionally take a little longer. If a significant delay affects your order, I will make every reasonable effort to let you know.

Handmade and One-of-a-Kind Items

Many Butterfly in the Attic products are handmade, vintage, limited in quantity, or one of a kind.

Unless a listing specifically states that an item is made to order, products are generally ready to be prepared for shipment after purchase.

Made-to-order or customized products may require additional preparation time. Any additional processing information will be provided in the individual product listing whenever applicable.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout based on your order and delivery destination.

Shipping costs may vary depending on the size, weight, destination, and shipping method associated with the order.

Estimated Delivery

Delivery estimates provided during checkout begin after the order has been processed and transferred to the shipping carrier.

Carrier delivery times are estimates and cannot be guaranteed by Butterfly in the Attic. Weather, holidays, carrier delays, service disruptions, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available for your selected shipping method, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after a shipping label has been created or a package has been accepted by the carrier.

Shipping Address

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address. Butterfly in the Attic cannot guarantee that an address can be changed once an order has entered the shipping process.

If you notice an error in your shipping information, please contact me as soon as possible.

Packaging

Orders are packaged with care appropriate to the item being shipped.

Because reducing unnecessary waste is important to Butterfly in the Attic, clean and suitable packaging materials may occasionally be reused or repurposed when doing so will still protect your purchase properly.

Your package may therefore arrive with a little history of its own.

Multiple Items

When practical, multiple items purchased in the same order may be packaged and shipped together.

Occasionally, an order may need to be shipped in more than one package because of item size, weight, fragility, availability, or other practical considerations.

If an order is divided into multiple shipments, tracking information may be provided separately when available.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, its transportation and delivery are handled by that carrier.

If tracking shows that your package is delayed, please allow additional time for delivery, particularly during holidays, severe weather, or periods of high shipping volume.

If your package appears to be lost or has stopped moving for an unusual length of time, please contact me. I will help review the available tracking information and assist with the appropriate next steps when possible.

Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location and with other members of your household, neighbors, building management, or other appropriate individuals who may have accepted the package.

You may also need to contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact me and I will assist where reasonably possible.

Returned Packages

If a package is returned to Butterfly in the Attic because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another circumstance outside our control, additional shipping charges may be required before the order can be sent again.

If a refund is requested instead, applicable shipping charges may not be refundable, subject to our Return Policy and applicable law.

Damaged Orders

Please inspect your order when it arrives.

If an item is damaged during shipping, please contact me as soon as possible and retain the item, packaging, and shipping materials.

Photographs of the item and packaging may be requested so that I can evaluate the damage and, when appropriate, pursue a claim with the shipping carrier.

Please refer to the Return Policy for additional information regarding damaged or incorrect orders.

International Shipping

International shipping availability, when offered, will be shown during checkout.

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their destination country unless otherwise indicated at checkout.

International shipments may also experience customs or carrier delays that are outside the control of Butterfly in the Attic.

Customers are responsible for ensuring that items they purchase may legally be imported into their destination country.

Questions About Shipping

If you have questions about shipping or an order that is already on its way, please contact Butterfly in the Attic through the contact information provided on this website.

I will be happy to help whenever I can.

Butterfly in the Attic
Old things. Handmade things. Stories waiting to be found.