Refund policy
Returns & Refunds
At Butterfly in the Attic, I want you to be happy with the treasures you find here. Because many of my items are handmade, vintage, one-of-a-kind, or available in limited quantities, please read the following return policy before making your purchase.
Returns
Returns are accepted within 14 days of delivery. To be eligible for a return, please contact me within 14 days of receiving your order.
Items must be returned in the same condition in which they were received, including any original packaging when applicable.
Please contact me before sending an item back so I can provide return instructions. Items returned without contacting me first may not be accepted.
Vintage & One-of-a-Kind Items
Vintage items have lived a little life before finding their way to you, and signs of age, wear, patina, or other imperfections may be part of their character.
I do my best to photograph and describe vintage and one-of-a-kind items accurately. Please review the listing photographs and description carefully before purchasing.
Unless an item arrives damaged or is significantly different from its description, normal age-related wear or characteristics shown or described in the listing are not considered defects.
Handmade Items
Because handmade items are individually created, small variations may occur. These differences are part of the handmade nature of the item and are not considered defects.
Order Cancellations
Orders may be canceled within the cancellation period provided during checkout or through your customer account, when available. Once the cancellation period has passed, an order may already be in preparation and cancellation cannot be guaranteed.
If you need assistance with an order after the cancellation period has ended, please contact Butterfly in the Attic as soon as possible.
Items That Cannot Be Returned
For practical and hygienic reasons, the following items are generally not eligible for return:
- Digital downloads or other digital products
- Custom or personalized orders
- Clearance or final-sale items
- Items that have been used, altered, damaged after delivery, or returned in a condition different from how they were received
If there is a problem with your order, however, please contact me. I would much rather have the opportunity to help than have you disappointed with your purchase.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong item, contact me as soon as possible and include photographs of the item and packaging when appropriate.
I will review the issue and work with you toward an appropriate solution.
Return Shipping
Unless an item arrived damaged, defective, or was sent incorrectly, the buyer is responsible for return shipping costs.
Original shipping charges are not refundable unless the return is due to an error on my part.
I recommend using a trackable shipping method when returning an item. Butterfly in the Attic cannot be responsible for returned packages that are lost in transit.
Refunds
Once your return has been received and inspected, I will let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.
Exchanges
Because many Butterfly in the Attic items are vintage, handmade, limited, or one-of-a-kind, direct exchanges may not always be possible. If you would like a different item, please contact me and I will be happy to discuss the available options.
Questions About Your Order?
If you have any questions or concerns about an order, please contact Butterfly in the Attic through the contact information provided on this website.
I’m a small independent shop, and I want every order—from an old treasure to something handmade—to arrive feeling like something special you were glad to find.